Refund Policy

At [Your Brand Name], we want you to love your purchase. If for any reason you are not satisfied, our Return & Refund Policy makes shopping with us worry-free.

 

1. Eligibility for Returns

• Returns are accepted within [X days] of delivery.
• Items must be unused, undamaged, and in their original packaging.
• Proof of purchase (order confirmation or receipt) is required.
• Certain items (e.g., customized, clearance, or final-sale products) are not eligible for return.

 

2. Return Process

• Contact our customer support team at [support email/phone] to initiate a return.
• Pack the item securely in its original packaging.
• Ship the product to the return address provided by our team.
• Return shipping costs may be the responsibility of the customer unless the item was defective or incorrect.

 

3. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection.
• Approved refunds will be processed within [X days] to your original payment method.
• Shipping fees are non-refundable unless the return is due to our error.

 

4. Exchanges

• Exchanges are available for defective or damaged items.
• If you need a different size, color, or style, please contact our support team to arrange an exchange.

 

5. Damaged or Incorrect Items

• If you receive a damaged or incorrect product, notify us within [X days] of delivery.
• We will arrange a replacement or issue a full refund at no extra cost.

 

6. Contact Us

For any questions regarding returns or refunds, reach out to us at:
📧 [support email] | 📞 [customer service number]

 

👉 By purchasing from [Your Brand Name], you agree to this Return & Refund Policy.

 

Would you like me to also prepare a Shipping Policy section (covering delivery timelines, charges, and international shipping) so your website has a complete set of e-commerce policies?